Let’s discuss the concept of diminishing returns, in that, what is saved up front from the purchase of a product with dubious quality, is likely to result in greater spending in the long run. We’ve all made discretionary purchases in an attempt to save money at the time, only to find that we became disappointed in the durability, lack of features, or the upkeep involved to maintain the product at peak performance.
I recall buying a personal computer at a great price only to be disappointed later with the lack of quality. ‘If I had only known’ was my best argument to make me feel better about my buying decision. For a few years, I had thrown good money after bad trying to keep this beast alive and well.
Routinely, we receive unsolicited emails from homeowners requesting service on their residential elevators, but the comments may surprise you. Here are just two:
Ed W. in Denver, CO writes: “We need a general service call on our Otis at Home elevator in our home. Are there service people in Denver familiar with this unit? It has been working very well for 15 years.”
Ken M. in Parsippany, NJ writes: “I need some guidance to find a service company in my area. We have an Otis at Home residential lift that was installed about 20 years ago and it has never been serviced. As a testament to your quality, it hasn’t needed service either, so that says a lot. However, I think it’s time to have someone give it a good once-over.”
Quality definitely has a value, and in the case of these two pleased customers, there’s no doubt that they are happy with their decision to purchase an Otis brand residential lift. The price you are willing to afford is often a down payment on the savings and performance you will experience later on.